Shipping policy

Shipping Policy – Purelya

Company Name : Youdec OU
Adress : Harju maakond, Tallinn, Kesklinna linnaosa, Parda tn 3, 10151
Country : Estonia

Last updated: [2jan2026]

1. Shipping Origin

Orders are fulfilled and shipped from international fulfillment partners depending on product availability and destination country. Shipping origin may vary.

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

During high-demand periods, promotions, or unforeseen circumstances, processing times may be extended.

3. Shipping Times (Estimated)

Estimated delivery times are provided for reference only and may vary depending on destination, carrier, customs clearance, and local postal services.

Typical delivery estimates:

  • United States & Canada: 5–12 business days

  • Europe: 5–10 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of the World: 7–21 business days

These are estimates, not guarantees.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout before payment confirmation.

Any applicable shipping promotions or discounts are applied automatically when eligible.

5. Tracking Information

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking updates may take 24–72 hours to appear in the carrier’s system after dispatch.

6. Customs, Duties & Import Taxes

International shipments may be subject to customs inspections, duties, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer and are not included in product or shipping prices unless explicitly stated.

We are not responsible for delays caused by customs processing.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for:

  • Delays or losses caused by incorrect addresses

  • Packages marked as undeliverable or returned to sender due to address errors

If a package is returned to us due to an address issue, reshipping fees may apply.

8. Lost, Delayed, or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, responsibility transfers to the customer.

We are not liable for:

  • Packages marked as delivered but claimed as missing

  • Theft after delivery

  • Carrier delays beyond our control

If your package is significantly delayed or appears lost in transit, please contact us and we will assist you in opening a carrier inquiry where applicable.

9. Partial Shipments

In some cases, orders containing multiple items may be shipped in separate packages. If this occurs, you will receive multiple tracking numbers.

10. Force Majeure

We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Customs delays

  • Natural disasters

  • Pandemics

  • Carrier disruptions

  • Government restrictions

11. Contact Information

For any shipping-related questions, please contact our support team:

📧 purelya@mailsire.com

We aim to respond within 24–48 business hours.