📝 Purchase Options & Cancellation Policy

Some items in our store may be offered as a subscription, a pre-order, or a try before you buy program. This policy explains how cancellations and changes work for each type of purchase.

📦 Subscriptions

• All subscriptions require a minimum commitment of two (2) billing cycles. You may cancel only after your second successful payment.
• No early cancellations or refunds are permitted before the second billing cycle is complete.
• To keep subscriptions simple and cost-effective, all orders placed with a bundle quantity greater than one will be automatically adjusted to one (1) unit starting with the first subscription rebill, at a discounted price of 39.9€ per unit (regularly 49.99€).
• If you would prefer to continue receiving a multi-unit bundle, please email our support team at 📧 purelya@mailsire.com and we will arrange bundle pricing for you.
• If a subscription is adjusted by us, we will select the first flavor/product you originally chose and continue to ship that each cycle, unless you update your preferences in your subscription portal or by contacting support.
• We reserve the right to make adjustments to prevent billing issues and to ensure subscriptions remain active and compliant with our system requirements.
• Your payment details are stored securely and will be charged on your selected delivery frequency, unless prepaid. Some subscriptions may auto-renew unless canceled after the second billing cycle.
• Any attempt to initiate a chargeback or dispute before completing the two-cycle minimum is a violation of our Terms. We will provide proof of your agreement to this policy in all disputes.
• You may manage your subscription using the link provided in your order confirmation emails or by contacting our support team at 📧 purelya@mailsire.com.

⏳ Pre-Orders

• Pre-orders secure products not yet in inventory. Payment may be collected in full, partially, or authorized at checkout, and then charged once the product is ready to ship.
• You may cancel a pre-order if it has not yet been fulfilled or shipped. Once fulfilled, the order cannot be canceled, but you may request a refund or exchange under our refund policy

🛒 Try Before You Buy

• When you select “try before you buy,” your payment method is authorized but not charged at checkout.
• You will have a trial period (specified at checkout) to decide if you want to keep the product.
• If you return the product within the trial period, your authorization will be released. If the trial period passes without a return, your payment method will be charged in full automatically.