Refund Policy – Purelya

1. Overview
Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds and returns may be accepted for purchases made on this website.

Please read carefully before placing your order. By completing a purchase, you agree to this policy.

2. Return Eligibility
Due to the nature of dietary supplements, we can only accept returns under the following conditions:

• The item is unused, unopened, and in its original sealed packaging

• The return request is made within 14 days of delivery

• Proof of purchase is provided (e.g., order number or receipt)

Opened, used, or damaged items cannot be returned for hygiene and safety reasons.

3. Non-Returnable Items
We cannot accept returns on:

• Opened or used products

• Items returned more than 14 days after delivery

• Items purchased during clearance or final sale promotions

• Gift cards or digital products (if applicable)

4. Refund Process
To request a refund, please contact our support team at purelya@mailsire.com with the following details:

• Your order number

• The reason for return

• Photos of the product (if applicable)

Once your return is approved:

• You will receive instructions for returning the item

• You are responsible for return shipping costs

• Upon receiving and inspecting the return, we will issue a refund to your original payment method

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

5. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 7 days of delivery at purelya@mailsire.com.
We will offer a replacement, store credit, or full refund depending on the situation.
Photo evidence may be required.